Support

Email us. A person answers.

Write to support@onerepcloser.fit. It helps to say which phone you have and what you were doing when it went wrong. For a problem inside the app, Send feedback in the Profile tab is quicker: it opens a form hosted by Tally and carries your platform and app version with it.

How do I restore a purchase?

Open Profile and tap Restore purchases under Plan. It is on the upgrade screen too. Purchases belong to the App Store or Google Play account that bought them, so use the same store account as before. Signing in to One Rep Closer as well keeps Premium with your account when you change phone.

I have a new phone. How do I get my workouts across?

Sign in on the old phone first, if you have not already. The backup then runs on its own when you finish a workout and when you leave the app, and Profile shows when it last ran. On the new phone, sign in with the same Apple or Google account and the restore happens by itself. Backup and restore are free.

How do I delete my account?

Open Profile, tap Delete account under your name, and confirm. It erases your account and everything we hold on our server. Your workouts stay on the phone and the app carries on working, signed out. You need a connection for it to go through.

How do I cancel Premium?

In your store, not with us. Apple and Google do the billing, so you cancel in your App Store or Google Play subscription settings. Profile has a Manage subscription link that opens the right page. You keep Premium until the end of the period you have paid for, and nothing is deleted when it ends.

Can I log in pounds instead of kilograms?

No. Every weight in the app is kilograms: what you type, what it shows you and what it stores. There is no unit setting to change.

Something looks wrong. What do you need from me?

Open Profile and tap Send feedback. That form carries your platform and app version with it, which is what tells us the build you are on. Say what you were doing, what you expected, and what happened instead. If you would rather email, write to support@onerepcloser.fit and tell us which phone you have.

For how your data is handled, see the privacy policy. For the subscription terms, see the terms and pricing.